GOLDEN DESIGNS INC. SAUNA SHIPPING POLICY
Typically, shipping to the:
- West Coast takes approx. 3-5 business days
- Mid-West takes approx. 10-12 business days
- East Coast takes approx. 14-16 business days
Your sauna will ship out of our warehouse within the next two business days after pruchase and confirmation from Your Home Upgraded and head to the freight carrier.
The freight carrier will then contact you 24 to 48 hours prior to delivery to set a delivery day and time Monday-Friday with a 4-hour open window. They won’t deliver without speaking to you first.
**Shipping times are only approximate, and can change depending on environmental conditions, transit issues, and carrier’s availability. Last minute appointments can occur, and it’s out of our hands since the delivery process is managed by the carrier’s.
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**Please note if the carrier is R+L Carrier, they will deliver without an appointment. They will notify you the morning of delivery via email and text.**
The sauna will be delivered in 1 box or more, depending on the model. All boxes will be strapped to a pallet.
All saunas are delivered in a 53-foot semi-truck with a single driver, who will unload the pallet to your curbside or driveway only. Any delivery questions or issues (remote areas, long driveways, large and low hanging trees, apartment complex, stairs, etc.) should be addressed with us prior to shipping your sauna.
Once the driver has unloaded the sauna, we ask that you immediately inspect the boxes for any damage.
Please indicate any minor scratches, indentations, or scuff marks to the outside of the boxes on the delivery receipt. You do not need to open the boxes to inspect the sauna.
Please refuse the delivery if you should see any softball-sized holes in the packaging (likely damage caused by forklifts).
If you have any questions at all regarding the delivery process, assembly or general use of your sauna please contact us at 916-234-6685. We thank you for your business and appreciate the opportunity to serve you.
GOLDEN DESIGNS INC. Sauna Delivery Video
https://www.youtube.com/watch?v=d2pZSn7xWRE
GOLDEN DESIGNS INC. Sauna Unboxing Video
https://www.youtube.com/watch?v=FkrxgkalTTs
