Refunds/Damaged Items

 

Cancellations, Returns & Refunds:

All orders cancelled after 48 hours of ordering, are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

If you must return your item, you may do so within 30 days of your purchase, but due to the weight of these items customers are required to pay roundtrip shipping costs plus a 20% restock fee. 

Requirements for returns: items must be new, unused and unassembled in their original packaging.

Returns will be inspected and a refund minus shipping costs and restocking fees will be issued to you within 5 business days of receiving the item back at our warehouse.

Damages:

 Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) does arrive damaged, please send photos to returns@yourhomeupgraded.com and we will process an insurance claim on your behalf.